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Customer Relations Specialist

Customer Relations is an exciting and growing field due to increased competition for customer dollars and heightened expectations. In today's customer-focused workplace, the Customer Relations Specialist is critical to a company's success. As the customer's primary contact, the CRS projects the company's image and plays a critical role in building and maintaining customer relations.

A Customer Relations Specialist processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. This course trains students in communications, customer service, computer, and essential business skills necessary to provide top customer service.

Salary Range: $10-$14 per hour for entry level positions with potential to earn more with additional training and experience

This 100-hour training includes:

• Hands-on keyboarding and Windows practice
• Basics of customer satisfaction
• How to project a professional image
• Telephone professionalism
• Active listening
• Essential communication skills
• Positive assertive skills

Requirements to Register for this Quick Jobs class:

• High School Diploma/GED
• Basic Computer Skills

Course Details:

Price of Course
$183.00
This fee must be paid at the time of registration.

Estimated Book Cost
$139.00
Students are expected to have all required books at the start of class.

* Students must earn a Career Readiness Certificate by the end of course training.